These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.


General terms and conditions


This site is owned and operated by Madame Chic,
of Unit 8 Lewis Court, The Maelfa Shopping
Centre, Llanedeyrn, Cardiff CF23 9PL. Throughout the site, the terms
“we”, “us” and “our” refer to Madame Chic. If you have any queries about these
terms and conditions or if you have any comments or complaints on or about our
website, you can contact us at
Unless stated otherwise, the relationship between Madame Chic and its users are
governed by these terms and conditions and they are deemed to be read and
accepted by you, the user. We may amend these terms and conditions from time to
time by posting any changes on the website. You will be bound by the terms and
conditions in place at your time of use. You agree that it is your
responsibility to monitor changes to our site. All products are pre-owned
(second hand) unless stated otherwise. We reserve the
right to refuse service to anyone for any reason at any time.


 1.The contract between us

 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

 2.Acknowledgement of your order

 To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

 3. Ownership of rights

 All rights, including copyright, in this website are owned by or licensed to Madame Chic. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.You may not modify, distribute or repost anything on this website for any purpose.

 4.Accuracy of content

We have taken care in the preparation of the content of
this website, to ensure that prices quoted are correct at the time of
publishing and that all goods have been described accurately. However, orders
will only be processed if there are no material errors in the description of
the goods or their prices as advertised on this website. We reserve the rights
to correct any errors or cancel an order if any information is inaccurate at
any time without prior notice including after you have submitted your order. Any
weights, dimensions and capacities given about the goods are approximate
only. All product descriptions and pricing are subject to change at any
time without notice. We have made every effort to display the colours and
images of products that appear on the website as accurately as possible however
we cannot guarantee that your computer monitor's display of any colour will be
accurate. Actual item design may vary, or the item may carry marks unseen in
the image(s). We do not guarantee the quality of any products or services
purchased or obtained by you will meet your expectations, or that any errors in
the service received will be corrected. We reserve the right to discontinue any
product at any time.

 5.Damage to your computer

 We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 6. Availability

 All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

 7.Ordering errors

 You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.


The prices payable for goods that you order are as set
out on our website. All prices are inclusive of VAT at the current rates and
are correct at the time of entering information. Where it is not possible
to accept your order to buy goods of the specification and description at the
price indicated, we will advise you by email, and offer to sell you the goods
of the specification and description at the price stated in the email and will
state in the email the period for which the offer or the price remains valid. Prices
for our products are subject to change without notice.


 9. Payment terms

 We will take payment upon receipt of your order from your credit, debit card, Paypal or Klarna ).We accept no liability if a delivery is delayed because you did not give us the correct address details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

 10.Delivery charges

 Delivery charges will depending on the item cost and location.


 11.1 It might not be possible for us to deliver to some locations we will notify you if this is the case.

 11.2 Please note that we are only able to deliver to addresses within the United Kingdom.

 11.3​ We will deliver the goods to the address that your payment card that you are using is registered to. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 7 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund minus any fees from a 3rd party payment and postage cost.

 11.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11.5 All deliveries will require someone to sign off for delivery.

11.6 You accept that a delivery may be signed-off for by a person other
than the user present at the delivery address. If there is no one present at
the delivery address at the time of delivery, you will be required to contact our courier service to arrange an alternative delivery date.

11.7 You must check
whether your shipment is correct upon delivery.

 11.8 Risk of loss and title for goods remains with you until return
delivery is received by us. We recommend the use of an insured/traceable method
of transit for goods being returned to us at your expense.

 12.Risk and ownership

 Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered. If the shipment arrives damaged, either refuse it or write down clear reservations on the delivery slip. Do not throw away damaged packages or boxes pictures will be requested if a claim is processed.

 13.Cancellation rights

 13.1​ Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of goods mentioned in 13.3 below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty other than any 3rd party transaction fees which are not associated with Madame Chic.

 13.2​ Should you wish to cancel your order please do so at the earliest convenience to notify us at

 13.3​ You cannot cancel your contract if the goods you have ordered are made to your specifications or are clearly personalised.

 13.4​ If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

 13.5 ​Once you have notified us that you are cancelling your contract, and we have received the goods back we will refund any sum debited by us from your credit or debit card within 14 calendar days minus any 3rd party transaction fees.

 13.6​ We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).

 14.Cancellation by us

 14.1​ We reserve the right not to process your order if:

 14.1.1​ We have insufficient stock to deliver the goods you have ordered;

 14.1.2 ​We do not deliver to your area; or

 14.1.3​ One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

 14.2 ​If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days. 

 15.If there is a problem with the goods

15.1​If you have any questions or complaints about the goods please contact us.  You can do so at

 15.2​ We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act) you must post them back to us at our cost.


16.1​ Unless agreed otherwise, if you do not receive goods ordered by you within 14 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund. 

 16.2 ​We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

 16.3 ​Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

​16.4​ You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

 16.5​ Not with standing the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

 17. Notices 

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at and all notices from us to you will be displayed on our website from time to time.

 18. Changes to legal notices

 We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

 19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.



 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 21.How we may use your personal information

 We will only use your personal information as set out in our privacy policy.

 22. Third party rights

 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.