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Are your bags 100% authentic?

Absolutely!

All items in the boutique are thoroughly verified through Entrupy's luxury authentication process (A device that uses AI technology and is 99.1% accurate) and/or 3rd party industry professionals.

When using Entrupy scientifically proven method it guarantees that every item purchased from my boutique is authentic. I have partnered with Entrupy who are based in the US to provide you with a 100% financial guarantee to give you peace of mind. 

I really do take pride in providing my customers with 100% genuine luxury products.I am also proud that my small business is advanced in deeming all items authentic.

As if Entrupy is not enough I have also undertaken authenticity courses with AIA (Authentication Institute of America) sadly the UK is lagging behind in this area of expertise.

Can I cancel/return an order?

We are committed to providing you with the best shopping experience and that's why we offer a 14-day return policy for all of our products.

Please read our returns policy in the Terms and conditions BEFORE you make a purchase. Madame Chic does not charge for refunds however if a 3rd party has accepted your payment then these are NOT refunded. eg Paypal

Where do you source from?

We source products from all over the world including people just like you who want to sell there luxury bags with us.

When will my order be sent?

Please allow between 2-3 days for your item to be shipped.

Who do you use for posting?

We will securely ship items to you using Royal Mail signed for delivery. We guarantee that our shipping also includes insurance.

Is it possible to make payments in instalments?

YES you sure can. You can pay in 3 installments using Klarna.